Set up accounts, tune trading, manage inventory, read results and troubleshoot workflows.
Updated September 16, 2026. Instructions use the current English interface. If a control is missing, update your client and check Show advanced settings.
Add one account manually first. This confirms that the credentials, authentication method and platform work before you import a larger list.
Choose the login method
Select the login method you use and complete the fields shown by the current account form. Test it with one account before importing a larger list.
Import a CSV
Open Accounts > Import Accounts.
Use the format table displayed by your installed version. Preserve the expected column order and keep required empty fields; an old example may omit newer columns.
Import a small sample and inspect the resulting accounts before importing the rest.
Use Bulk Assign to apply the intended filter, schedule, proxy and settings profile to the selected accounts.
The program verifies the platform during login. Recheck filter compatibility if the detected platform differs from what you expected: PC filters use the PC market, while PlayStation and Xbox use the console market.
Keep CSV exports and authentication secrets private. Do not include them in public screenshots or support logs.
Start with the account's status message. Change one relevant setting at a time so you can tell what resolved the issue.
Schedule: confirm the account has a schedule or schedule group, and that the current time is inside its permitted window. Check start delays and scheduled stop actions.
Trading assignment: check the assigned filter or filter group, its platform, and that buying is enabled for the intended workflow.
Start limits: review licence capacity and concurrent account limits, including profile limits. Waiting for a slot is different from a login failure.
Login: check the EA credentials and whether a verification prompt needs your input. Use the account's manual check action to inspect the web app if necessary.
Proxy: verify the account's assigned proxy, port and credentials. If the provider uses IP authorization, confirm the running machine's public IP is authorized.
Configured breaks: allow an active pause to finish. A schedule does not bypass it.
For an SBC-only problem, also check Solve SBC in the assigned profile, the challenge's solve state, solver credentials and the account's solution selection.
If it still fails, contact support with the client version, exact status, time of the failure and a short relevant log excerpt. Remove passwords, codes, API keys and webhook URLs.